Manager, Customer Service Analytics

ABOUT THIS ROLE

As a Business Intelligence Engineer within the Customer Service Analytics team at Audible, you'll serve as a data-driven decision enabler for our Customer Service Leadership Team. You will be responsible for designing, implementing, and optimizing the reporting processes that deliver critical KPIs and business insights across our organization. Working with loosely defined problems, you'll transform complex data into clear, actionable narratives that anticipate leadership questions before they're asked. Your role will be pivotal in maintaining data governance standards while making insights readily accessible through efficient, self-service data solutions.

ABOUT YOU
You're a data storyteller who balances technical expertise with strong business acumen. You excel at working cross-functionally, translating business requirements into robust analytical frameworks. You're naturally curious, with an ability to look beyond immediate data requests to ide...