Manager, Customer Solutions Engineering

Job Summary

It’s fun to work in a company where people truly BELIEVE in what they’re doing! The Manager of the COBOL and ChangeMan Practice will oversee the delivery of mainframe migration solutions and services globally, ensuring high‑quality service, client satisfaction, and efficient project execution across a wide customer base.

Responsibilities

• Lead the team, working with the Director of Customer Solutions Engineering to set goals and objectives for the team.
• Plan, strategize, and track tasks and timelines for the team to accomplish set team goals.
• Communicate with team members on a daily basis to ensure day‑to‑day deliverables and roadblocks are being addressed.
• Manage resource allocations and workloads based on incoming customer requests and projects.
• Interface with Project Delivery on project escalations and strategy questions on behalf of the team.
• Develop team processes for training and updates t...