Manager Customer Solutions

Paniqui, Central Luzon, Philippines • Posted June 06, 2026

Job Type: Employee

Location: Paniqui, Central Luzon

Posted: June 06, 2026

Category: Operations Specialties Managers

Application Deadline: July 16, 2026

Role Description

Job Summary: 
Ensures an environment to deliver superior customer service
Responsibilities: 
Directs and manages the day-to-day work of the in-house support team including scheduling, progress monitoring, and professional development.
Uses data and metrics to drive process evaluation and improvement to increase team efficiency.
Builds and executes customer engagement plans for target growth segments.
Coaches team and creating environment to deliver superior customer service.
Identifies upsell opportunities and works to convert customers to new tools and higher revenue packages.
Collaborates closely with the marketing team to institute effective and creative customer engagement and marketing opportunities.
Trains, mentors and grows team to create a culture of retention and revenue growth.
Fosters an environment that is reflective our Client's environment and expectations
Performs other du...
                

Interested in this role?

Click the button below to start your application for Manager Customer Solutions at iQor.

Apply Now