Manager, Customer Support (Analytics & Insights)

Job Description

NIQ Customer Service team is focusing on building positive customer experiences by offering outstanding customer‑centric servicing and support to uncover insights on consumer buying behavior, in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers’ use of our data and tools through specialty expertise, engagement, and solutioning.

Responsibilities

• Support team in managing in‑market complex customer queries, build apt hypothesis and bring prompt resolution with data support and effective communication
• Work closely with in‑market Consulting, Analytics & Insights team, Operations and Data Science, Global customer Service Centre to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes
• Create an environment to encourage and drive solution mindset and to leverage b...