Manager, Helpdesk Support

A career that gives you purpose. A company that stands up for you. A team where you can be yourself. Sound too good to be true? This is life at Houle. We believe in empowering communities through local projects that positively impact people's lives. We're a passionate group of people who love collaborating on innovative and challenging projects.

About this role

We are recruiting for a Manager, Helpdesk Support to join our Burnaby Head office.

Lead and manage the helpdesk support team in delivering exceptional technical support to internal users. This role is responsible for overseeing daily help desk operations, managing a team, and ensuring timely resolution of IT issues to maintain business continuity and user satisfaction.

Your responsibilities

• Conduct regular 1:1 meetings with direct reports to provide coaching, feedback, and mentorship for development support of IT support technicians
• Proactively initiate co...