Manager - KPO

Position Title: KPO Manager

Tier: Tier1

Ø Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction.

ØEstablish & Manage Relationships / Engagement with the Clients.

ØTeam Management organizes resources, sets goals, carries out strategy from Executives and clients on a day to day basis; reporting responsibilities.

ØResponsible for following agreed governance model, escalation & communication plan.

ØTo ensure team members achieve agreed standards in relation to their job assignments.

ØTo ensure training of new staff on the process and corporate policy rules to be adhered to.

ØTo ensure that the buddy system is put in place to maintain the operation with minimal disruption in times of annual leave/sick leave/study leave and daily working hour schedules. <...