Manager

We are currently seeking a dedicated and experienced Branch Manager to oversee the operations of our coffee shop. As the Branch Manager, you will be responsible for leading a team of baristas and kitchen staff, ensuring excellent customer service, and managing the overall performance of the branch.

Responsibilities

• Oversee day-to-day operations of the coffee shop branch
• Recruit, train, and supervise staff members
• Ensure high levels of customer satisfaction through exceptional service
• Monitor inventory levels and order supplies as needed
• Maintain cleanliness and organization of the branch
• Handle customer inquiries, complaints, and feedback in a professional manner
• Prepare reports on branch performance
• Enforce company policies and procedures
• Foster a positive and inclusive work environment

Skills ...