Manager, Operations

Manager, Operations

Job Description

The IT Manager is responsible for leading and developing a team of Entry level, Mid Level, and Senior Information Systems Engineers who deliver Tier 1 through Tier 3 operational support for a wide range of enterprise systems including Microsoft 365, which is the core of our personal productivity and collaboration strategy. 

This is people centric leadership role focused on workforce management, operational excellence, and service reliability in a 24/7 global support model. The IT Manager provides strong direction, coaching, and accountability across all support tiers, ensuring effective escalation, incident management, and cross region handoffs.

The role owns operational strategy, service performance, staffing and coverage models, and, while partnering with architectur...