Manager - Player Development

I. MAJOR RESPONSIBILITIES AND DUTIES:

• Meets sales targets and KPIs assigned by management
• Facilitates the enrollment process for new members endorsed by the Business Development team
• Deals with the HVP Patron database's management and applies updates with the most recent data to keep a complete and current database
• Assists casino guests with RC membership. Precisely process transactions in HALo (House Advantage Loyalty System), including but not limited to membership sign-ups, redemptions, and complimentary issuances to HVP patrons
• Works closely with the Business Development team to develop and grow local potential and HVP patrons assigned by region and market segment
• Builds rapport with local HVP patrons by contacting them and making special arrangements during their special occasions
• Acts as the main point of contact for casino guests, addressing their concerns, inquiries, and requests in a time...