Manager, Service Business & Process

Acheson, Alberta, Canada • Posted March 17, 2026

Job Type: Full Time

Location: Acheson, Alberta

Posted: March 17, 2026

Category: Operations Specialties Managers

Application Deadline: April 26, 2026

Role Description

At SMS Equipment the Manager, Service Business & Process plays a crucial role in supporting operational efficiency, consistent service delivery, and profitability across multiple branch service departments in Canada. This position provides influence, coaching, and process expertise while partnering with front-line teams across multiple regions to support standardized, high-quality service delivery.
Location: Acheson, AB 
Work Arrangement: Hybrid – providing the flexibility to work remotely for a portion of the week.
Schedule: Monday to Friday. 
Travel: Approximately 15-20% travel (annually) across Canada, based on business need and Company goals.

What You’ll Do

Service Business Process Leadership
Lead continuous improvement of service department processes, tools, and procedures to drive efficiency and consistency

Develop, maintain, and govern service job codes, flat rates, and support...
                

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