Manager, Technical Services Frontline

Manager, Technical Services Frontline

Location - Windsor, UK

Type of Work - Office

Role Overview

The Technical Services Frontline Manager leads the frontline team, ensuring exceptional customer service and adherence to service level agreements (SLAs). In addition to managing Tier 1 operations, this role coordinates with other teams to deliver new technologies, process improvements, and system implementations.  

Key Responsibilities

Leadership & Team Development

• Lead, coach, and mentor Tier 1 staff, providing guidance, training, and assignments that prepare them for more advanced IT roles  


• Create structured development plans and career pathways for Tier 1 employees, enabling skill advancement and creating opportunities for advancement


• Build team resilience by promoting a collaborative...