Mandarin Bilingual Analyst

Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to the office three times per week or other frequency dictated by the business.

The Role

As a member of GM's Global HR People Services, your primary focus should be on executing operational and tactical tasks as this role involves direct interaction with customers, utilizing your specialized skills and subject matter expertise to provide exceptional service.

What You’ll Do

• Responsible for the administration of day-to-day People Services cases and activities being handled by People Services professionals, which are received from various business units, GBS sites, etcetera. Responsible for supporting the People Services Teams in the execution of other People Services tasks.

• Case Processing: Processing of cases received via calls or emails. Prioritizing and working on requests according to nature, urgency, an...