Mandarin Service Desk Analyst

Role Requirements

• Fluent in Mandarin, both spoken and written
• Strong English communication skills, verbal and written
• Willing to work onsite at the Mall of Asia Business Complex
• Open to graveyard shifts and rotating schedules
• At least 1 to 2 years of experience in a technical help desk or service desk role providing Level 1 phone support
• At least 1 to 2 years of customer service experience with strong soft skills
• Experience supporting end-user hardware and software, including PCs, Macs, iPhones, printers, MS Outlook, Windows 7 and 10, and MS Office 2013, 2016, or Office 365
• Able to work independently with minimal supervision
• Strong interpersonal, analytical, and customer service skills
• Able to understand and follow verbal and written instructions

Role Description

• Provide Level 1 technical support to users via phone for hardware, software, and b...