Mandarin-Speaking Customer Support Representative

Location: Kuala Lumpur, Malaysia | Hybrid (On-site + Remote Night Shifts)
Start Date: June 2026 or later

What is a Customer Support Representative (Crypto Platform)

A Customer Support Representative assists users of a global crypto trading platform through live chat and email support in Mandarin and English. This role is ideal for professionals passionate about fintech, crypto markets, and delivering excellent customer experiences in a fast‑paced international environment.

Key Responsibilities

• Provide customer support via live chat and email in Mandarin and English
• Deliver efficient, accurate, and high‑quality support experiences
• Assist users with inquiries, complaints, and platform‑related issues
• Stay updated on crypto market trends, platform products, and services
• Identify operational risks or discrepancies and escalated when necessary
• Provide constructive customer feedback and impro...