Member Support Expert - Canada

Alan is building a vertically integrated health partner that unites insurance and smart healthcare delivery into one seamless system. Our vision is to make prevention the new norm of care for all.

Job Summary

We are looking for a Member Support Expert to join our Canadian Care team in Toronto, ON. The role focuses on delivering exceptional member support, improving service delivery across Canada, and leading strategic initiatives. The ideal candidate will have a passion for member care, strong communication skills, and the ability to work in a fast‑paced, cross‑functional environment.

Responsibilities

• Deliver exceptional, timely, and transparent member support across chat, email, and phone channels.
• Develop deep expertise in healthcare systems to assist individual members and B2B customers.
• Contribute to company growth by providing insights to improve products and services.
• Support new company...