MGR (SERVICE ANALYTICS & DIGITIZATION - PB)

India, maharashtra, India • Posted June 05, 2026

Job Type: Full-time

Location: India, maharashtra

Posted: June 05, 2026

Category: Other-General

Application Deadline: July 15, 2026

Role Description

Job Description : Manager ( Service Planning & Digitization)  
Job Title: Manager – Service Planning & Digitization  
Department: Bajaj Auto Ltd - Probiking Department  
Location: Head Office, Akurdi, Pune 
Position Objective  
To elevate the premium customer ownership experience by driving service process excellence, digital transformation, and brand-aligned engagement across the dealer network. The role focuses on delivering a seamless, digitally enabled, and emotionally engaging post-sales experience for premium motorcycle customers. 
Key Responsibilities  
Monitor field team KRA performance and initiate improvement actions for red KRAs through data-led insights. 
Continuously enhance Customer Experience through measurement and improvement of Net Promoter Score (NPS). 
Conduct root cause analysis of detractors and implement structured preventive measures. 
Conceptualize ...
                

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