MTS - Client Services, internship

Join the Client Services team as Client Services intern. The role is based in Milan.

Key Responsibilities

The resource will support the team on the following activities:

• Act as first point contact, support clients with day-to-day trading activities, resolving issues and configurations by phone, email or on-site as required.
• Raise cases to second level support and maintain client records.
• Monitor market processes, transactions and all other services that are fundamental for the correct functioning of the market and clients dedicated services
• Support Sales with client onboarding and management by providing timely responses and collaborating for best practice solutions, demos of the GUI onsite or via Webex
• Actively collaborate with all MTS groups in order to address/solve correctly market issues or improvements
• Create, Manage and delete users for clients
• Send out messages to all market participa...