(MY) Junior Support Engineer

Key Responsibilities

Technical Support

• Respond to user requests via phone, email, or ticketing system.
• Troubleshoot issues related to servers, desktops, laptops, printers, and peripherals.
• Assist with OS installation and configuration (Windows/macOS).

User Assistance

• Provide guidance on software usage and basic IT policies.
• Escalate unresolved issues to senior engineers or specialized teams.

System Maintenance

• Perform routine checks on hardware and software.
• Apply patches and updates under supervision.

Network & Connectivity

• Assist in diagnosing basic network connectivity issues.
• Support VPN and remote access setup.

Documentation

• Maintain accurate records of support requests and resolutions.
• Update knowledge base articles for common issues.
• Work closely with s...