(N) Program Manager

Job Description

Program Manager 5

Degree in engineering, administrative. Graduate Management

Experience in similar position 12 years

English fluency

CUSTOMER MANAGEMENT:

Drive all customer service and satisfaction initiatives in SANMINA • Implement and utilize the Voice of the Customer (VOC) program. • Represent the customer in SANMINA operations. • Proactive resolution of any customer care issues between SANMINA and the customer. • Build and promote a healthy business relationship with the customer. • Establish a regular (weekly) communication schedule with the key customer contacts. • Manage the customers business within the framework of the contract agreement. • Implement and maintain the customer action log process. • Implement and maintain task table process. • Maintain and distribute the weekly customer focus KBI (Key Business Indicator) sheet. • Manage and present quarterly customer account reviews (QBR). • En...