Network Consultant- Assistant Manager

Pune, Maharashtra, India • Posted June 02, 2026

Job Type: Full-time

Location: Pune, Maharashtra

Posted: June 02, 2026

Category: Computer Occupations

Application Deadline: July 12, 2026

Role Description

Who we are
About this Role

We are seeking a technically skilled and customer-focused Network Consultant to join our Global Service Desk (ESD India – Business VOIS) team. This role is ideal for individuals with a strong foundation in networking, particularly Cisco technologies, and a passion for delivering exceptional service in a 24/7 shift-based environment. The individual will be the first point of contact for premium service customers, responsible for fault isolation, diagnostics, and escalation management.
What you’ll do

Initiate diagnostics and perform proactive analysis for network faults.
Conduct root cause analysis for network alarms and escalate appropriately.
Manage incidents throughout their lifecycle, ensuring SLA adherence.
Transfer tickets to L2 engineers or relevant teams for resolution.
Coordinate with vendors and third parties based on business im...
                

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