Network Reliability and Support Engineer

Description:

This is a full-time NOCC Engineer role. The NOCC Engineer will be responsible for monitoring and maintaining network systems, identifying and troubleshooting issues. You would be working closely with the Incident Management, IT teams and 3rd party service providers to ensure the availability of all systems & applications to our internal users & external members.

Roles and Responsibilities:

• Monitor Global Network infrastructure & services ensuring optimal performance
• Act as first responders helping to organize and control incident response & troubleshoot issues
• Monitor all the Consoles and Immediate response to alerts generated from the monitoring tools, indulge in investigation
• Timely update, escalation and resolution of network tickets
• Perform daily Health Check for Network, ensuring Network Uptime and service availability as per SLA