Night Housekeeper

POSITION SUMMARY Overall responsibility of delivering high quality cleaning and smooth running of housekeeping, room service and laundry during the night.

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Provides guests and crew with the highest quality butler services by assisting the Chief Housekeeper in managing and overseeing the Housekeeping operation. 2. Visits and constantly walks all areas of the vessel to verify their smooth running, acting on and following up on any issues found to ensure that standards are not affected. 3. Ensures that all guest orders are handled quickly and knowledgeably. 4. Ensures updates of and checks the Guest recovery log, checks for improvements to be made during the night. 5. Regularly monitors guest satisfaction and ensures personal responsibility and accountability. Reviews all mid-cruise and end-of-cruise comment cards and acts accordingly. Guest satisfaction being measured on a cruise-by-cruise basis by guest rating scores. 6. Carries out rando...