Nl Operations Manager

The Role
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Responsible for the end to end client relationship, ensuring that all contractual agreements are delivered on time and accurately.
Delivery Key Responsibilities
End to end management of the client relationship, including all escalation.
Work in partnership with Account Management to ensure accurate and timely contract revisions.
Manage and identify deviations from the contractually defined standard scope of service including following the defined Change Request process. This may include but is not limited to estimating and implementing changes and ensuring the defective input process is followed.
Ongoing review of the Country Solution workbook and ensure updates are captured.
Year End management.
Effectively manage and monitor all client SLAs using the appropriate tools to ensure adherence to targets...