Non-Voice Support Representative - Email & Chat
ortigas, national capital region, Philippines • Posted May 25, 2026
Job Type:
Full-time
Location:
ortigas, national capital region
Posted:
May 25, 2026
Category:
Other-General
Application Deadline:
July 04, 2026
Role Description
Job Description
We are seeking Customer Service Representatives for a Non-Voice Account to assist customers through chat, email, and messaging platforms. You will provide accurate information, resolve inquiries, and ensure professional service without the need for phone communication.
Key Responsibilities:
- Respond to customer inquiries via chat, email, or messaging platforms
- Provide accurate information on products, services, or account details
- Resolve questions or concerns professionally and efficiently
- Document all interactions and updates in the system
- Escalate complex issues to supervisors when necessary
- Meet quality, productivity, and customer satisfaction metrics
Work Schedule & Training:
- Shifting schedules, including nights, weekends, and holidays
- Full paid training on non-voice processes and company systems
What You’ll Gain:
- Hands-on experience in...
We are seeking Customer Service Representatives for a Non-Voice Account to assist customers through chat, email, and messaging platforms. You will provide accurate information, resolve inquiries, and ensure professional service without the need for phone communication.
Key Responsibilities:
- Respond to customer inquiries via chat, email, or messaging platforms
- Provide accurate information on products, services, or account details
- Resolve questions or concerns professionally and efficiently
- Document all interactions and updates in the system
- Escalate complex issues to supervisors when necessary
- Meet quality, productivity, and customer satisfaction metrics
Work Schedule & Training:
- Shifting schedules, including nights, weekends, and holidays
- Full paid training on non-voice processes and company systems
What You’ll Gain:
- Hands-on experience in...
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