OCC TSMO IT Operations Analyst I

Description

The Operations Control Center (OCC) team plays a key role in the operational support of Sabre’s infrastructure and cutting-edge technology platforms that support over 85,000 transactions per second. OCC is the first responder for all Sabre platforms worldwide that monitor and mitigate potential impacts before they become an issue. The role of Test Systems Management Operations IT Operations Analyst I will serve as 2nd level support for non-production environments .

Role and Responsibilities:

Provide first and second level support for business units using test systems which include development, testing, and training environments. Responsibilities involve the following for all non-production environments and systems used for testing:

Communicate with the users and system owners on incidents and significant impacts.

Manage and coordinate customer testing with the support of the Customer Activity calendar.

Coordin...