OCM Analyst

Job Description
Our client is replacing their current electronic invoicing/bill presentment application with a new payment processing solution. The OCM Analyst will drive awareness, capability, and adoption across key stakeholder groups, partnering with project and business leaders to ensure a smooth transition and measurable user readiness.

**Key Responsibilities**
• Build targeted Organizational Change Management (OCM) plans that leverage multiple channels (e.g., meetings, demos, emails, FAQs) to communicate benefits, timelines, and what to expect.
• Conduct stakeholder analysis for impacted applications to determine “who” and “how many,” including key leaders and user segments.
• Assess change impacts, identify areas of resistance, and recommend mitigation strategies.
• Craft clear, effective communications and engagement materials tailored to stakeholder needs.
• Develop training resources and job aids for new functionality; coordinate with SMEs to delive...