Office-based_Call Center Agent (Escuintla, Guatemala)

As a Call Center Agent, you will be responsible for handling inbound calls from customers requesting towing and roadside assistance services. Your primary role is to assess each customer's situation, gather accurate service details, provide timely information, and coordinate with dispatch to ensure prompt assistance. This role requires excellent communication skills, sound judgment, empathy, and the ability to remain calm in a fast-paced, emergency-response environment. Handle a high volume of inbound calls from customers requesting towing and roadside assistance services. Actively listen to customers, assess their vehicle issues, and identify the appropriate towing or roadside assistance solution. Collect accurate service information, including the customer's location, vehicle details, issue type, destination (if towing is required), and any special service requirements. Provide clear and accurate information regarding available services, pricing, estimated arrival times, and service ...