Onboarding & Implementation Manager

The Onboarding & Implementation (O&I) Manager oversees the launch of new and expanding client campaigns, ensuring a smooth transition from agreement to active execution. The role coordinates internal teams, manages field and technical readiness, and drives milestone completion to meet launch timelines.

Following launch, the Onboarding & Implementation Manager ensures a seamless handoff to Customer Success and re‑engages as needed for major campaign changes or relaunches.

Impact:

The O&I Manager ensures campaigns launch with clarity, readiness, and alignment across teams. By supporting both field preparation and technical implementation, the role contributes to efficient program launches, positive client experiences, and consistent operational execution.

This role is ideal for a CAPM candidate!

Key Responsibilities

• Client Onboarding Coordination : Lead onboarding from kicko...