Onboarding Specialist

About the Role

Contour Payments is seeking an Onboarding Specialist responsible for seamlessly onboarding newly approved merchant accounts. Once underwriting has approved a merchant, the specialist takes ownership of every step needed to activate the merchant—from account setup to terminal configuration to hardware procurement and shipping. The role ensures merchants have a smooth, supportive, and accurate onboarding experience while collaborating closely with the Underwriting & Risk Lead, Sales, and Support teams.

What You’ll Do

• Serve as the primary point of contact for onboarding newly approved merchants.
• Configure new merchant accounts within internal systems following underwriting approval.
• Set up all required payment fee structures, including discount rates, interchange, surcharges, fee schedules, and partner‑specific pricing rules.
• Order, purchase, and coordinate the shipment of payment hardware and terminals f...