Onsite Services Technician

About the Role The Onsite Services Technician ensures seamless IT operations and an excellent end-user experience by delivering hands-on technical support and managing workplace IT infrastructure across Schneider Electric sites. This role plays a key part in maintaining productivity and supporting digital innovation initiatives at the local site. Key Responsibilities End-User and Desk-Side Support Provide on-site technical assistance for desktops, laptops, tablets, smartphones, printers, and related equipment Deliver priority, high-quality support to VIP users Hardware and Asset Management Diagnose and resolve hardware issues (break & fix), manage replacements, and ensure data restoration Maintain accurate asset records, including device status and user assignments Coordinate warranty cases with manufacturers and third-party vendors IMACD and Workplace Services Perform Install, Move, Add, Change, and De‑Install (IMACD) activities Support employee onboarding by preparing, delivering, an...