Onsite Support Engineer

Job Summary:

We are seeking a skilled and customer-focused Desktop Support Engineer to provide technical support and assistance to end-users regarding computer systems, hardware, and software issues. The ideal candidate will have a strong understanding of IT infrastructure and a passion for problem-solving.

Key Responsibilities:

Provide first- and second-level support to end-users for desktop/laptop hardware, software, and peripheral issues.

Install, configure, and maintain operating systems, software applications, printers, and other IT equipment.

Troubleshoot and resolve network connectivity issues (LAN/WAN/Wi-Fi).

Respond to tickets via helpdesk system and ensure timely resolution.

Support user account management in Active Directory, Office 365, etc.

Assist in onboarding/offboarding tasks, including device setup and configuration.

Maintain inventory of IT assets and perform regula...