Onsite Telecom Engineer

Job Description
The Telecom Engineer will be responsible for the administration, support, and troubleshooting of enterprise telephony and cellular systems, with a primary focus on Avaya platforms. This role will manage VoIP and analog phone systems, including phone setup and installation, extension provisioning in Avaya Communication Manager, voicemail and fax configuration, IVR support, and softphone installation and troubleshooting. The engineer will partner closely with business and IT stakeholders to support call center operations, ensure reliable voice services, and resolve complex telephony issues through testing, diagnostics, and escalation as needed. Additional responsibilities include installation, termination, and testing of telephone cabling, mobile device management for cellular services, and administration of supporting platforms such as Everbridge and Softeligent. This role requires hands-on telephony expertise, strong troubleshooting skills, and the ability to support...