Onsite/VIP Engineer

About the job you're considering

You will be the first point of contact for customers, delivering the highest level of customer service and engagement, and will be pre-empting investigating and resolving Incidents.

Hybrid working

The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Based in Barrow In Furness

Your role

• First point of contact for customers, delivering the highest level of customer service and engagement.
• Liaising continuously with customers to ensure smooth communication and efficient service whilst resolving customer queries onsite.
• Providing advice with guidance through user best practices, identifying and mitigating repeatable cases and creating knowledge base articles (KBA's).
• Res...