Operation Team Lead

On-site - Pasig 1-3 Yrs Exp Bachelor Full-time

Career Opportunity: Operations Team Lead (Mobility Account)

Job Description

The Product Operations Team Lead is responsible for managing and guiding a team of agents handling both voice and non‑voice lines of business. The role focuses on driving key performance indicators, ensuring operational excellence, and serving as the primary point of contact for escalations and process improvements.

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

13th Month Pay, Pag‑Ibig Fund, Paid Holidays

Insurance Health & Wellness

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Job Qualifications

• Must be a college graduate of Computer Engineering, Information Technology, or any related technical course.
• With at least two (2) years of experience as a Team Lead.
• Must have experience handling a technical account.