Operational Specialist (SaaS)

Liquid Barcodes is a leading SaaS technology platform specialising in loyalty programs and subscription programs for convenience and foodservice retailers across the US and Europe. We enable branded mobile apps and advanced loyalty mechanics to drive customer engagement and commercial impact. Backed by Private Equity, we are on an exciting scale-up journey and expanding our team to support our growing international customer base.

Role Overview

We are looking for a proactive and detail-oriented Operations / Support Specialist to join our growing team. This role is key to ensuring a smooth and high-quality support experience for our customers in a fast-paced SaaS environment.

You will be responsible for managing customer requests, investigating issues, coordinating with internal teams, and helping us continuously improve our operations processes. This role requires a strong interest in understanding how systems work and a willingness to go beyond surface-l...