Operations Agent SSD

AIT is a global freight forwarding and logistics company headquartered in Chicago. We are seeking an Operations Agent SSD to coordinate the day‑to‑day import/export of international shipments across all transport modes within the Ship Spares Division.

Responsibilities

• Work with customers to qualify shipping requirements and obtain all details (regulations, certificates, documentation) necessary for quotation and operation to ensure customer requests are satisfied.
• Prepare profitable quotations accurately.
• Set shipping schedules and communicate with customers, subcontractors, and ports to verify loading, departures, and arrivals in a timely manner.
• Coordinate the day‑to‑day import and/or export of products, including reviewing orders and documents.
• Track and communicate all delays, damages, problems, and work to resolve customer issues.
• Manage all aspects of international operations such as customer service,...