Operations Assistant (On-boarding)

The Operations Assistant (On-boarding) is responsible for registering new agents, ensuring KYC and activation readiness.



Key Responsibilities

- Perform organization and user registration: Create new agent accounts in the system, set up store and terminal profiles, and ensure all required fields are correctly completed.

- Verify KYC documents: Review government IDs, business permits, and other regulatory documents; ensure authenticity and compliance with lottery regulatory standards before

- Coordinate with Inventory for POS assignment: Request and track: Request and track assignment of lotto POS terminals; ensure each agent receives the correct device credentials before activation.

- Conduct onboarding calls: Walk agents through platforms features, terminal operations

draw schedules, settlement rules and compliance guidelines; provide first-use orientation

- Ensure activation readiness: Confirm that agents have completed all th...