Operations Implementation Analyst

Under moderate supervision, this role has responsibility for the administration of contracts with outside vendors in line with the functions management strategy. Reviewing vendor performance including service levels and data analysis for trends and opportunities for improvements. Acts as a point of contact for resolution of operational and technical issues associated with vendors. Monitors the day-to-day relationship with vendors. Supports the overall operations implementation function which includes execution of day-to-day operations in selected policy related processes and delivering change initiatives for the function or organization. Role will have responsibilities in operations, data analysis/analytics and business analyst areas which include user stories development and testing.

Key Responsibilities

Operations Vendor Management

• Maintain effective vendor relationships and monitor performance against agreed KPIs and service le...