Operations Manager – 29707

Madrid, Community of Madrid, Spain • Posted June 03, 2026

Job Type: Permanent

Location: Madrid, Community of Madrid

Posted: June 03, 2026

Category: Top Executives

Application Deadline: July 13, 2026

Role Description

Overview
Key Duties (Including but not limited to):
Act as the primary point of contact for cross-functional issues involving Third parties, IT, Risk & Compliance.
Coordinate problem solving sessions (e.g., incident reviews, operational issue triage, process re design meetings).
Lead structured vendor management, including contract reviews, performance evaluation against SLAs/KPIs, and improvement action tracking
Maintain strong escalation pathways, ensuring issues are raised early, resolutions are prioritised, and relevant stakeholders kept informed.
Experience required:
Strong understanding of insurance operations, ideally in commercial lines (underwriting, claims, bordereaux, finance).
Experience in operational risk, governance frameworks, and regulatory requirements (IDD, DORA, Solvency II operational requirements).
Experience with process improvement methodologies; certifications are ...
                

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