Operations Manager

At Crowne Plaza Canberra, we believe great hotels are powered by great people. We are looking for an experienced and passionate Operations Manager to join our leadership team and help deliver exceptional guest experiences while inspiring our teams to perform at their best.

Reporting directly to the General Manager, this is a key leadership role responsible for overseeing Front Office, Food & Beverage and Housekeeping operations. You will play a pivotal role in driving service excellence, developing talent, achieving commercial results and ensuring every guest enjoys a memorable stay.

**A little taste of your day -to- day**

+ Creating a culture of exceptional guest service and operational excellence
+ Driving guest satisfaction, reputation scores and quality metrics across the hotel
+ Leading, coaching and developing departmental leaders and their teams
+ Building strong succession plans and nurturing future hospitality talent
+ Managing labour, pr...