Operations Manager

Preferred Experience Range

• Minimum 10+ years in Operations managing teams in Contact Centre.
• Has performed Delivery Manager role in Contact Centre in Collections operations with minimum of 2 yrs as an Operations Manager in that role. Preferably B-2-B Collections Domain
• Should have managed at least a span of 50 to 75 Associates in a Contact Centre and an exposure to Collections
• Airlines; Cargo; Travel Domain would be preferred

Shift Timings

• Mon to Sun, 24x7 – 5 Days working (or as per the applicable TCS policy)
• Rotational Shifts and Week offs. Should be open to work on any shifts (Night Shifts) as per business and client requirements. Work as per TCS working policy.
• 100% WORK FROM OFFICE ONLY

Domain and Primary Requirement

• Drive and Lead team for a Collections delivery in a ...