Operations Manager

Reporting directly to the General Manager, you will play a pivotal role in overseeing the entire hotel operation, including Food & Beverage, Rooms Division, Guest Experience, Theatre, Meetings & Events, and Sales & Marketing. You will lead from the front, ensuring exceptional guest journeys, strong commercial performance and seamless operational delivery across all areas of the hotel.

This is a hands-on leadership role suited to someone who thrives in a fast-paced, high-volume environment and is passionate about people, service excellence and driving results.

What You’ll Be Responsible For

• Leading the day-to-day operation of the hotel and acting as Deputy to the General Manager
• Driving exceptional guest satisfaction and maintaining the highest brand standards
• Managing and developing Heads of Department to build high-performing, engaged teams
• Supporting revenue growth through operatio...