Operations Manager

Operations Manager (Strategic Shared Services) JOB SUMMARY The Operations Manager is a high-impact leadership role responsible for supporting and guiding a dedicated Philippines-based team in close partnership with U.S.-based leadership. This individual will act as the boots on the ground extension of the business, ensuring operational consistency, visibility, and alignment across functions including customer service, billing, finance, and IT. This is a role for a proactive leader with real-world experience in customer service and call flow management. It is not a passive supervisory position; it requires an individual who can drive collaboration, manage employee relations, and ensure the team remains a cohesive, high-performing unit while reinforcing the processes established by the U.S. headquarters. ABOUT THE PROGRAM Our client is a leading U.S.-based network of technical service companies providing comprehensive infrastructure design, installation, and maintenance across North Amer...