Operations Manager

BPO, Trust and Safety and/or Content Moderation

Job type: full-time

Work style: work-from-office

Experience: 5-10-years

Nationality: philippines

Skills required: BPO Operation Manager | Content moderation | Trust and safety

Benefits: Work place balance | Employee career growth | Good salary remuneration

Job overview

We are looking for an experienced Operations Manager to lead and oversee our Content Moderation team. The ideal candidate has a proven background in Trust and Safety or Content Moderation within a BPO environment and can manage daily operations, drive team performance, and ensure service quality.

Key Responsibilities

• Lead, coach, and manage a team of content moderation specialists to meet operational goals.
• Monitor performance metrics, provide feedback, and implement improvement plans.
• Ensure adherence to Trust and Safety policies, guidelines, and quality standards.