Operations Manager

About us: Tending is a US-based service that restores and cleans headstones and monuments at cemeteries across the country — preserving the dignity of final resting places for families who have lost someone. We are a remote-first team building the infrastructure that connects clients, field contractors, and coordinators across dozens of cities. Our operations run through a custom app, HubSpot CRM, and a tight set of processes we are now scaling fast. About the Role: We are looking for one person to take full ownership of our order fulfillment process — from confirmed payment to final client approval. This is not a role for someone who wants to delegate from day one. We need someone who dives into the work, masters every detail, and only then builds and leads a team around the process. If you thrive on accountability, move fast, and want to grow from doer to department head, this is your opportunity. The Role: As Operations Manager, you will be the single point of accountability for eve...