Operations Manager

Dencom Consultancy and Manpower Services

On-site - Quezon City 3-5 Yrs Exp Bachelor Full-time

Recruitment Specialist Dencom Consultancy and Manpower Services

Job Description

Employee Recognition and Rewards

Commission, Performance Bonus

Government Mandated Benefits

Paid Holidays

Open Workspace

• Provide strategic and operational leadership by contributing to organizational planning, leading multiple programs/LOBs, owning P&L, and serving as site point-of-contact to ensure business continuity.
• Drive performance and quality excellence by managing Associate Managers, Team Leads, and Associates to meet SLAs/KPIs, implementing governance, reporting, escalation models, and ensuring high-quality deliverables.
• Lead account launches and stabilization by owning readiness planning, including hiring waves, WFM staffing, nesting strategy, TTT, IT readiness, and cross...