Operations Manager

On-site - Quezon City 3-5 Yrs Exp Bachelor Full-time

Job Description

Government Mandated Benefits

Bereavement Leave, Birthday Leave, Maternity & Paternity Leave, Sick Leave, Vacation Leave

Key Responsibilities

• Operational Leadership
  • Manage daily operations to ensure smooth delivery of services.
  • Develop and implement operational policies, procedures, and standards.
• Team Management
  • Supervise and support staff across departments.
  • Provide training, coaching, and performance evaluations to ensure excellence.
• Process Improvement
  • Identify inefficiencies and implement solutions to optimize workflows.
  • Ensure compliance with industry regulations and company policies.
• Customer Experience
  • Oversee client service delivery to maintain high satisfaction levels.
  • Handle...