Operations Manager/Supervisor

Job Description

On‑site – Cebu 1‑3 yrs Exp Bachelor Full‑time

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Manage and lead a team of customer service representatives, ensuring they are equipped with the necessary skills and resources to deliver outstanding service

Monitor and analyse key performance metrics to identify opportunities for process improvement and drive operational excellence

Collaborate with cross‑functional teams to develop and implement strategies that enhance the customer experience

Liaise with clients to understand their evolving needs and translate them into actionable plans

Foster a positive and engaged work culture, supporting the professional development of your team

Ensure compliance with all relevant policies, procedures and regulator...