Operations Specialist (Active Pooling)

Qualification:

• Minimum 2 years Telco account experience
• Experience in coaching, administrative tasks, and project involvement
• Attention to detail
• Can suggest new ideas to improve processes

Roles and Responsibilities

• To comply with daily, weekly and monthly tasks and action plans for the program they support (daily tactic observations, reports, coaching feedback, recommendations, etc.)
• Perform tasks and activities that aim to improve the effectiveness, efficiency and overall leadership competencies of TLs, OMs/SOMs
• Provide 360 feedback to operations on gaps, opportunities and non- adherence to process
• Produce value- add solutions to improve site’s performance
• Work closely with the leaders in operations to improve overall execution of actions
• Help support, prepare, observe coaching session and provide feedback to perform better
• Guide a...