Operations Specialist

Lead with impact. Restore excellence where it matters most.

We’re seeking a hands-on, solutions-focused Operations Excellence Specialist to join our national team — an experienced leader ready to step into services that need urgent support to stabilise quality, compliance, and operations.

This is a specialist, full-time position working across multiple centres on short- to medium-term assignments, directly deployed by the Director of Operations. You’ll act as an operational “fixer” — restoring safe, compliant, and high-quality practice in centres that need immediate expertise and leadership.

The role

In this critical role, you’ll provide on-the-ground leadership, mentoring, and practical support to centre teams and managers. With delegated authority to act immediately where risk is identified, you’ll guide centres through recovery, re-establish standards, and build the capability needed f...